Frequently asked questions

A platform for buying everyday digital services online. We've started with Econet Zimbabwe airtime and mobile data, with more networks and services planned over time.

No - you can browse products and see pricing without one. You'll only need to give us your details at the final payment step, and setting a password is optional, only needed if you want to save your order history.

You can send to any Econet Zimbabwe mobile number. Enter the recipient's number at checkout - it doesn't need to be your own.

Yes, for variable-amount airtime products you can enter your own amount within the range we support. We'll confirm the exact price before you pay.

Every price is confirmed by us and shown before you pay, so there's no exchange-rate math for you to do - the amount you review at checkout is exactly what you're charged.

Card payments via PayFast are currently the only way to pay. Other options are shown as "coming later" but aren't available yet.

Yes. Card payments are processed entirely by PayFast's secure checkout. Access Africa never sees or stores your card number or CVV.

Your account shows the live status of every order and payment, from "payment confirmed" through to "successful". We only mark an order as delivered once it's confirmed on the network.

If Econet confirms that a purchase failed after a successful payment, our Finance team reviews and processes the refund. Contact support with your payment reference for an update.

Reach our support team via the contact page, with your order or payment reference to hand.