Refund Policy
Last updated: 01 January 2026
This is a draft template - have it reviewed by legal counsel before publishing.
When a refund happens
If a payment is confirmed but Econet confirms that the airtime or data purchase failed, we queue the payment for our Finance team to review and refund. If delivery is still pending, we confirm the outcome before issuing a refund.
How refunds are paid
Refunds are returned in South African Rand to the same card used for the original payment, via PayFast. We don't issue refunds to a different card, bank account, or payment method.
Refund status
Your account shows payments awaiting review. PayFast refunds are processed by our Finance team; contact support with your payment reference for confirmation of a completed refund.
Delivered purchases
Airtime and data that has been successfully delivered to the recipient's number is not eligible for a refund, since the value has already been transferred.
Questions about a refund
Contact our support team with your payment reference if a refund looks delayed or incorrect.