Privacy Policy

Last updated: 28 September 2026

This policy explains what information Access Africa collects, why we use it, and the choices available to customers who browse or purchase through our online store.

1. Information we collect

We collect information you provide during registration, guest checkout, purchase, or support, including your name, email address, mobile number, country, recipient mobile number, selected product, and customer references. We also keep order, payment, refund, delivery status, and support records.

Our systems may record technical information needed for security and operation, such as IP address, browser information, session identifiers, timestamps, and diagnostic or audit events.

2. Card information

Payment details are entered on secure pages operated by the payment provider. Access Africa does not receive or store full card details. We retain payment references, amounts, currencies, and status information needed to confirm and support a purchase.

3. How we use information

• Display products and prepare an accurate checkout price.
• Verify payments and deliver the purchased airtime or data bundle.
• Track orders, investigate failed or duplicate transactions, and process eligible refunds.
• Provide account and customer support.
• Prevent fraud, abuse, and unauthorized access.
• Maintain accounting, audit, and legal records.

4. Who receives information

We share only the information needed to complete or support a transaction with service providers such as payment processors, mobile network and fulfilment providers, hosting providers, email providers, and professional advisers. These providers process information under their own legal and security obligations. We may also disclose information when required by law or to protect customers, Access Africa, or the public.

We do not sell personal information.

5. International processing

Payment, hosting, support, or mobile-network providers may process information in another country. Where this occurs, we take reasonable steps to use reputable providers and protect information appropriate to the service.

6. Cookies and sessions

We use essential cookies to keep customers signed in, protect checkout requests, and maintain secure sessions. These cookies are required for the website to operate. We do not use card details for advertising.

7. Retention

We keep personal information only for as long as reasonably needed to provide purchases and support, prevent fraud, resolve disputes, and meet accounting or legal obligations. Records may remain after an account is closed where retention is required for these purposes.

8. Security

We use access controls, encrypted connections, protected session cookies, audit records, and restricted production credentials. No online service can guarantee absolute security, but we work to prevent unauthorized access, alteration, or disclosure.

9. Your choices and rights

You may ask to access or correct your personal information, close your account, object to certain processing, or request deletion where we are not required to retain the records. We may need to verify your identity before completing a request.

10. Children

Our store is intended for customers who are legally able to enter into a purchase. We do not knowingly request personal information from children who cannot lawfully make such a purchase.

11. Policy updates

We may update this policy when our services, providers, or legal obligations change. The latest revision date appears at the top of this page.

12. Contact us

For privacy questions or requests, contact support@accessafrica.co.za. Include enough information for us to identify your account or request, but never send card details by email.